Vigo Tone

Refunds for Defective or Damaged Products: If the herbal product is damaged, defective, or incorrectly shipped, most stores will offer a full refund or replacement. You may need to provide proof of the issue (e.g., photos of the damage) and return the product within a specific time frame (usually 7-30 days).

Return Time Frame: Time limits for returns or refunds can vary, but typical return windows range from 7 to 30 days from the date of purchase. Always check the store's return/refund policy for the exact duration.

Unopened Products: Some stores may offer a refund or exchange if the product is unopened and in its original packaging. If you have a change of mind, you may be allowed to return the item for a refund if it meets this condition.

Proof of Purchase: To be eligible for a refund or exchange, you may need to present a receipt or proof of purchase. This helps the store verify the transaction and process the return more smoothly.

Health and Safety Concerns: Due to health and hygiene reasons, many herbal products (like supplements or skincare items) may have strict return restrictions. If the packaging is tampered with or opened, you may not be able to get a refund for health and safety reasons.

Return Shipping Costs: Some companies may require you to cover the return shipping costs unless the product is defective or damaged. Be sure to clarify whether the return shipping cost is your responsibility or the company's.

Restocking Fees: Some stores may charge a restocking fee for returns. This fee can vary, but it is usually a percentage of the product's price (e.g., 10-20%). Be sure to check if this applies to the product you're returning.

Non-Refundable Sale Items: Certain clearance, discounted, or sale items may be non-refundable. It's important to read the terms for any special promotions to understand whether these items can be returned.